BOTICO ORGANICS & BOTICOMAN ORGANICS
PAYMENT | SHIPPING | CANCELLATION POLICIES
- We accept online orders through the following modes of payment. Visa & MasterCard Debit & Credit cards from select banks in India.
- Please note that for Visa and MasterCard you will require to submit your 16-digit credit card number, card expiry date and a 3-digit CVV number (on the back of the card) when you make an online transaction using your Credit Card.
- You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction. For American Express Cards you will be required to give your 15-digit card number and a 4-digit code.
- If the amount has been deducted from your account but you haven’t received a confirmation from us, you can reach out to our customer care team and provide the following information:
- Transaction Reference Number.
- Amount debited with registered Email ID
- Date & Time of Transaction.
- The shipping and handling charges are mentioned at the time of check out and consumers will know about this before making payments.
- Once your order has been confirmed and dispatched, you will receive an email with the details of the tracking number and the courier company. We usually dispatch most orders within 1-4 business days.
- The estimated delivery time may vary slightly from state to state. Days excluding Saturdays, Sundays, and Holidays are calculated as working days. Product delivery may get delayed due to reasons relating to logistics issues.
- If you are ordering our products from a Mega Sale event, dispatches may be delayed due to increased volumes. We will target to dispatch all orders within a maximum of 7 days from the Date of Order.
- Split shipments are completely normal. This just means that different parts of your order may have simply been shipped from our different warehouse locations across India. Rest assured, you will only have to pay the shipping/COD charge as applicable,
- Orders once shipped/dispatched are not eligible for cancellation.
- Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
- An easy cancellation process is available for all our esteemed customers. You can cancel your order before the product has been shipped. Your entire order amount will be refunded in case of Online Payment.
Please note that the complete order needs to be cancelled. We do not accept Partial order cancellation requests.
RETURN & EXCHANGE POLICY
- BOTICO ORGANICS & BOTICOMAN ORGANICS PRODUCTS ARE NON-RETURNABLE AND NON-REFUNDABLE, DUE TO HYGIENE/HEALTH AND PERSONAL CARE/WELLNESS/CONSUMABLE NATURE OF THE PRODUCTS.
- In case you would want a replacement/exchange, please send us an email with the Images of the Product, Invoice, Inner & Outer Packaging and Batch Number to firstname.lastname@example.org, within 24 hours of the order delivery. We would require 48-72 hours to revert.
- Kindly take picture of the damaged/tampered side of the product or package.
- Please allow us 10 to 15 days from the day you replace your package, for your request to be processed. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
- You will be eligible for exchange without incurring any additional charges if it is the case of:
- Package has accessories missing.
- Damaged or broken bottles.
- Wrong product delivery.
- Expired product delivery.
- In case you received a wrong product, we request you to keep the product safe, saleable and undamaged in its original packaging. Retain the invoice and original manufacturer’s packing for successful pick-up and return.
- Replacements will not be accepted if:
- The product is damaged.
- It is without invoice.
- It is with tampered batch number and price
- It is without its original packaging.
- Please do not use the item you have raised a complaint about.
- If a pilfered delivery was received, pilferage claims must be made within 24 hours of the order delivery.
- Products once delivered, will not be applicable for a replacement if it falls under any of the scenarios stated below:
- Failure to provide adequate information about the case.
- Failure to provide snapshots of the Invoice, packet and box (if any).
- Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Replacement Policy.
- We may contact you to ascertain the damage or defect in the product prior to issuing replacement. Refunds (if at all under courts order/decree/diktats) will be through bank transfers. No cash refunds will be made. The refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase.
FAIR USAGE POLICY
We go to extensive lengths for smooth user experience. However, at times we need to be stringent with our policies to serve our customers better. We have noticed that although a vast majority of our customers have genuine concerns, where we are always upfront to support; there are some accounts that abuse our liberal return and exchange policies. These accounts typically return items, choose not to accept our shipments or demand cashback for issues that we are not responsible for. Hence, our regular customers are deprived of the opportunity to purchase these products themselves. To protect the right of our customers, our customer care support team reserves the right to assess, judge and then take the necessary action at their discretion.
IMPAIRMENT & DAMAGES
We take the utmost care and accountability while sending our products to you. Your package is screened and goes through an extensive quality check so that we deliver the best to you. However, if you have received partial, void or damaged items through your order on our website directly, kindly contact the customer service team within 24 hours of the order delivery. Please keep a note of the following:
- Do not use the products
- Take proper snapshots of the products
- Keep the invoice copy with you
If, however, the order is placed through an online marketplace, please raise the issue to our customer service team. In such a case, Botico Organics & Boticoman Organics is not responsible for any damages caused.
CHANGE OF PACKAGING
Packaging, bottles and communications at Botico Organics & Boticoman Organics undergo constant innovation and changes without affecting the formulation and efficacy of the product. These changes are for seamless user experience and comply with government notifications. Presence and placements of symbols or stickers depicting the information regarding the product may vary conforming to government rules and regulations. There can be changes in the placement of sticker and symbol, but please be assured that the product is authentic and untampered.
In our new product packaging policy, we are slowly discarding outer boxes and packing material to be more eco-friendly. So, going forward you may start to receive products without its outer packaging made with paper. This reduced packaging will in no way hamper the authenticity or efficacy of the products. Reducing our carbon footprint takes us one step closer towards a greener future. Thank you for joining our efforts towards environment conservation.